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Privacy Policy
Last updated: March 2026
1. Introduction
Welcome to Aura Vera. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit aura-vera.com or engage our advisory services.
Aura Vera is operated by Monika Norvilaite, a luxury travel advisor affiliated with Fora Travel (IATA #33520476) and Virtuoso, based in Palma de Mallorca, Spain. As an EU-based practice, we operate in full compliance with the General Data Protection Regulation (GDPR).
Please read this policy carefully. By using our website or services, you agree to the practices described herein. If you do not agree, please do not access the site or engage our services.
2. Information We Collect
We collect only the information necessary to provide you with a personalised, high-quality advisory service. This may include:
2.1 Information You Provide Directly
Identity and contact data — your name, email address, phone number, and postal address
Travel preferences — destinations, travel styles, dates, group composition, and any special requirements
Correspondence — messages sent via our contact form, email, or other direct communication
Payment data — where applicable, billing information necessary to process advisory fees (processed securely through our payment provider)
2.2 Information Collected Automatically
Usage data — pages visited, time spent on site, referring URLs, and browser type, collected through standard website analytics
Device data — general information about the device used to access our website
We do not use tracking cookies for advertising purposes. Any analytics we use are solely to improve the website experience.
3. How We Use Your Information
We use your personal information only for the following purposes:
To provide and personalise our travel advisory services
To respond to your enquiries and consultation requests
To facilitate bookings with third-party travel suppliers on your behalf
To communicate relevant updates about your journey or our services
To comply with legal and regulatory obligations
To improve the quality and relevance of our website and services
We do not use your data for automated decision-making or profiling. We do not sell your data to third parties under any circumstances.
4. Disclosure of Your Information
We treat all client information with complete discretion. We share your personal data only in the following limited circumstances:
4.1 Travel Suppliers
When facilitating a booking on your behalf, we will share the necessary information — such as your name, contact details, and travel preferences — with the relevant third-party supplier (hotels, cruise lines, airlines, villa operators, DMC partners). This sharing is limited to what is strictly necessary to complete your booking.
4.2 Host Agency
As an advisor affiliated with Fora Travel, certain booking and client data may be shared with Fora Travel for accreditation, commission processing, and compliance purposes. Fora Travel operates under its own privacy policy.
4.3 Legal Requirements
We may disclose your information where required to do so by law, or in response to valid requests by public authorities (e.g. a court or government agency).
4.4 Business Continuity
In the unlikely event of a transfer or acquisition of this practice, client data may be transferred as part of that process. You will be notified in advance of any such transfer.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. In practice:
Enquiry and consultation records are retained for up to 3 years
Completed booking records are retained for up to 7 years for accounting and legal compliance
You may request deletion of your data at any time, subject to any legal retention obligations
6. Your Data Protection Rights
As a resident of the European Economic Area (EEA), you have the following rights under GDPR:
Right of access — to request a copy of the personal data we hold about you
Right to rectification — to request correction of inaccurate or incomplete data
Right to erasure — to request deletion of your personal data ('right to be forgotten')
Right to restriction — to request that we limit how we use your data
Right to data portability — to receive your data in a structured, machine-readable format
Right to object — to object to our processing of your data in certain circumstances
Right to withdraw consent — where processing is based on consent, to withdraw it at any time
To exercise any of these rights, please contact us at hello@aura-vera.com. We will respond within 30 days. You also have the right to lodge a complaint with your local data protection authority.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include secure communication channels, restricted access to client data, and regular review of our data handling practices.
While we take every reasonable precaution, no method of transmission over the internet is entirely secure. We cannot guarantee absolute security, and we encourage you to contact us by secure means when sharing sensitive information.
8. Third-Party Links
Our website may contain links to third-party websites, including partner brands and travel suppliers. This Privacy Policy applies only to aura-vera.com. We are not responsible for the privacy practices of any third-party site and encourage you to review their policies before providing any personal data.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take prompt steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.
Where changes are material, we will make reasonable efforts to notify you directly.
11. Contact
For any questions, requests, or concerns regarding this Privacy Policy or how we handle your personal data, please contact:
Aura Vera — Luxury Travel Advisory
Monika Norvilaite
Palma de Mallorca, Spain
We are committed to resolving any privacy concerns promptly and transparently.
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